Shopping Info page


Order on line:

Pediakid Usa shopping website uses a secured shopping system, a security protocol industry standard SSL encryption technology (Secure Socket Layer 128-Bits) that is certified by a Secured Site Certificate issued by SecurityMetrics. SecurityMetrics, Inc. is the leading provider of Payment Card Industry (PCI) and Data Security Standard (DSS) security solutions.
In addition, our shopping cart and payment system is also secured and certified by a Certificate of Security issued by the major credit information company, Equifax Secure Certificate Authority that attests the security and integrity of our shopping system.

At the Store:

Pediakid products are also available at Whole Foods Market and Greenlife stores. For your convenience, please contact your local WFM & GL stores for selection and purchase.

If you have any questions regarding your shopping cart, orders and assistance with product information, selection and service, please contact us by phone: Toll Free (877) 288 1495; or you can email us 24 hours a day, 7 days a week, at info@pediakidusa.com.

Order by Phone

To place an order by phone, for advice on vitamins & natural supplements or to ask questions about Pediakid products, returns, exchanges, or other inquiries, please call: Toll Free (877) 288 1495 between 9 am and 5 pm EST Monday through Friday.

Methods of Payment

We accept Visa, MasterCard, American Express & Discover. * For your security, your billing name and address must match that of the credit card used for payment. We may cancel or place on hold any order that does not match these criteria.

Shipping and Delivery Time

  • All orders are shipped the same day, if your orders are received before 2:00 PM EST; or they will be shipped next day.
  • Guaranteed 2-5 Business Day Delivery for Continental USA orders. Shipping is made by USPS Mail with shipping and delivery confirmation.
  • Shipping Cost for United States: Standard USPS First Class shipping cost is min $2.65. Shipping cost with USPS Priority Mail starts at $4.85 for 2 items. Please contact us for expedited shipping and and rush delivery.

International Orders

  • International orders are shipped by Global Priority Mail with USPS (United States Postal Service) in 2 to 3 business days after your order is processed.
  • Standard international shipping cost with USPS (Air) is min $8.85 for 1 to 3 items; $15.45 for 4 to 6 items; $19.45 for 7 to 9 items; $24.45 for 10 items and over. Please consult us for quantity shipping.
  • International express shipping with USPS International Express Mail (Air) is min $16.95 by special request.
  • International order may be subject to your local import duties and taxes once the shipment reaches your country.
  • International orders will be shipped only to the cardholders’ address.
Please consult us for other international shipping charges.

Damage Claims

If your order or part of your order arrives damaged, please email us immediately before you return the product, so that we can notify the Carrier and file a damage claim. Please keep all packaging materials for seven business days after notifying us and a replacement will be sent to you promptly.

Our Customer Service Policy

Pediakid Usa company policy is excellence in customer care. We offer you the best and most effective children vitamins and natural supplement products in the most convenient shopping experience. If you have a problem or concern with your purchase, please contact us and we will address it promptly and professionally.

Please feel free to contact us with regard to your product purchases, we would be glad to assist you with any questions regarding advice on product selection, product use and application, exchanges or returns for a full refund. We guarantee our Pediakid products with the highest quality, good results and satisfaction. We have a full commitment to Pediakid brand name, effective products, reputation and services. Customer Service Toll Free Phone (877) 288 1495.

High Quality and Genuine Product Guaranty

We guarantee that all products displayed and sold are 100% original genuine products, laboratory tested, quality controlled and manufactured by Pediakid in the country of origin, France.

Our financial responsibility is limited to the exchange, replacement or the full refund of the product ordered. Our product liability is limited to the value of the product purchased.

Safety, Security, and Privacy

We are committed to your privacy. Your information will not be shared with anyone and is only used to process your order. We do not rent, sell, or trade your information. We do not participate in cooperative databases, which can make your name and postal address, your e-mail address or phone number available to other companies. Your information is unique to Pediakid, it will not be shared to any third party.

Sales Tax

State laws require that we charge applicable sales tax on orders shipped to addresses in the state of Georgia. All orders outside of Georgia will not be charged for Sales Tax.

Sales and Distribution

Pediakid highly specialized products are being sold, shipped and distributed worldwide.

Discounts and Coupon Codes

Occasionally, we feature promotional coupon / discount programs. Follow these simple steps for redeeming a promotion or discount code.

1. On the payment page in Checkout, enter the code exactly as it appears, in the box next to "Coupon Code:"
2. Codes are case sensitive.
3. Your discount will be applied and shown at checkout.

Cancellations

Orders or parts of an order may be cancelled by our system for various reasons:

* Item(s) not available.
* Difficulty in processing your payment information.
* Duplicate order was placed.
* Cancelled due to a customer request.

If your order is cancelled, you will receive a notice regarding your order via e-mail that will explain the reason for the cancellation. You will be credited for any cancelled order.

Return Policy

Orders can be returned up to 30 days after the ship date for a full refund, if you are not satisfied with your purchase. If you would like to return a product from your order, please contact us for a Return Authorization number (RA), and we will provide you with the return instructions, before you send the product back to us. You will receive a refund in 7 days, after our receiving of your returned product.

If shipping was free for your order, you will not be charged for cost of shipping for returning the product. Other shipping costs are non-refundable for undelivered, unclaimed and refused delivery.

Please contact us with regard to your purchases, we would be glad to assist you with any questions regarding exchanges or returns for a full refund. We guarantee our Pediakid products with the highest quality and effectiveness, and with your 100% complete satisfaction. We have a full commitment to Pediakid’s brand name, business reputation and customer service.
Customer Service Phone Toll Free:(877) 288 1495

Company Address

Pediakid USA
7494 Battlefield Parkway
Ringgold, GA 30736 - USA
Phone Toll Free:(877) 288 1495
Email: info@pediakidusa.com

NOTES: For commercial distribution inquiry, please contact our Corporate Relation Department. Email sarah.w@pediakidusa.com

Facebook: Follow us on Facebook.com/PediakidUsa for helpful children health news and other media resources.